Terms & Conditions

About these terms

These terms apply to your use of this website and to any invisible grill quotation, installation or related service provided by Johnson Invisible Grills.

By contacting us or booking a site visit, you accept these terms.

Quotations and pricing

Every price we quote is based on a site visit or on measurements and photographs you have provided. If the opening differs from the measurements shared, we will revise the quotation and agree the change with you before work begins.

A quotation is valid for the measurement and specification stated on it. Work is not started until the quotation is accepted.

Site visits

Site visits are arranged by appointment and, in apartment buildings, subject to the timing and access rules set by the residents' association. Please make sure someone responsible is available to approve the layout and to check the completed work.

If you are part of a residents' association, any approval required for drilling is your responsibility to obtain before we begin.

Payment

Payment terms are confirmed in your quotation. We do not ask for full payment before an installation is completed unless the quotation you accept states otherwise.

Payments are made directly to Johnson Invisible Grills. We will never ask you to transfer money to a personal account.

Installation and site conditions

We assess each opening before installation and may decline or change the detail where the surface or frame is unsuitable for a safe fixing. Where we do this, we tell you before proceeding.

Minor adjustments to the plan may be needed on the day if actual site conditions differ from what was visible or measurable at the visit. We will agree any change in scope and cost with you first.

We ask that the area around the opening is reasonably clear and accessible on the day of installation.

Cancellations and rescheduling

Please tell us as early as possible if you need to cancel or move a booked site visit or installation date. A short notice helps us offer the slot to another customer.

After-sales support

If something about the installation does not feel right after a few weeks of use, contact us with a photograph. We will look at it and tell you honestly what can be adjusted.

Adjustments and rework relating to the quality of our own installation are addressed at no additional charge. Damage caused by third parties, by alterations after installation, or by movement of the structure is not covered.

Product and specification changes

Specifications such as cable thickness, spacing and material options are confirmed in writing for your specific opening at the time of quotation. We do not publish load ratings or specifications that have not been verified.

Where a specification changes between the quotation and installation, we will inform you and confirm your agreement before proceeding.

Limitations

Invisible grills improve safety on an opening. They cannot make an unsafe structure safe, and they are not a substitute for adult supervision of young children near balconies, stairs or terraces.

We are responsible for the work we carry out. We are not responsible for the condition of the existing frame, slab, railing or wall, including pre-existing damage or movement.

Website content

Content on this website is provided for general information about invisible grills and our services. Photographs and descriptions are illustrative. Nothing on this website constitutes a guarantee of price, availability or specification.

Changes to these terms

These terms may be updated. The version that applies to your job is the version in place when the quotation was accepted.